FAQ
Quick answers about orders, shipping, returns and payment. Can’t find what you need? Send us a message.
Orders
Where is my order?
Once your order ships we email you a tracking link. You can also check it any time on the order status page with your order number and the email you used at checkout, or under My account if you checked out with an account.
How do I know my order went through?
You land on an order confirmation page and we email a confirmation straight away. If it isn’t in your inbox, check your spam folder, then contact us with the name and email you used.
Can I change or cancel my order?
Contact us as soon as possible with your order number. Orders are processed quickly, so once an order has shipped we can’t change or cancel it, but you can return it under our returns policy.
Shipping
How much is shipping?
Shipping is calculated at checkout based on your address. US orders of $149 or more ship free.
How long does delivery take?
Standard delivery takes 3–7 business days. Orders are processed Monday to Friday (excluding holidays); orders placed after 6pm EST ship the next business day.
Do you ship internationally?
We ship across the United States and internationally. International shipping rates are calculated at checkout for your address; free shipping applies to US orders of $149 or more.
Returns & exchanges
What is your returns policy?
Items can be returned or exchanged within 14 days of receipt if they are unworn, unwashed and still have their original tags. Choose a refund (minus shipping), store credit or an exchange. Original shipping and return shipping are not refunded unless the item was faulty or wrong. Full terms are in our Delivery & Returns policy.
To start a return, contact us with your order number and the items you want to send back.
What if my item is faulty or I received the wrong item?
Contact us within 14 days of receiving it with your order number and clear photos. We will send a replacement at no cost and cover the return shipping.
When will I get my refund?
Once your return arrives, refunds are processed within 2–3 business days and we email you when it’s done. Your bank may take a few extra days to show it.
Payment & discounts
How can I pay?
We accept major credit and debit cards and Cash App Pay, and you can split your purchase into instalments with Afterpay at checkout. Titlechaser gift cards can be used too.
How do I use a discount code?
Enter it in the coupon box in your bag or at checkout and select Apply. The discount shows in your order total before you pay.
Sizing
How do I choose my size?
Each product page shows the sizes available and the colour on the model. If you are between sizes or unsure, message us with your usual size and we will help.
Teams & partners
Do you make kit for teams?
Yes. Tell us about your team on the Teams page and we will get back to you by email.
Can I become a Titlechaser affiliate?
Yes. Read about the Affiliates Program and apply to join.